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How to charge and refund credit cards
How to charge and refund credit cards

Learn how to charge and refund all major credit cards directly from Booqable.

Catrin Donnelly avatar
Written by Catrin Donnelly
Updated over a week ago

Charging credit cards is a popular way of taking payment for rental orders in Booqable; and is available both in-store and through the online checkout.

Follow the article below to learn how to connect your Booqable account to a payment gateway, to start charging credit cards for your rental orders today.

How it works

If you want to learn how to charge credit cards on the online checkout, checkout this article on how to set up online payments.

If you want to learn how to charge credit cards straight from your Booqable order screen, for in-person or over the phone payments, keep reading the article below.

💡Note: To accept credit cards from Booqable, you need to first connect your account with Stripe.

1. How to charge a credit card from Booqable

From an Order or Invoice, click the Payment button and follow the steps below.

  1. Choose Credit card as a payment method.

  2. Fill in the amount you want to charge.

  3. Fill in the credit card information or select a stored credit card.

  4. Click Charge.

2. Refund a credit card charge

You can refund previous credit card charges made through Booqable, either in whole or in part. 

Charges can be refunded more than once, but you can't refund more than the original charge amount.

1. View an Order or Invoice.

2. Hover over a credit card payment and click Refund.

3. Fill in the amount you want to refund.

4. Click Refund.

💡Note: Refund requests are submitted to your customer's bank or card issuer immediately.

Depending on your customer's bank, the refund appears as a credit 5-10 business days later. Refunds cannot be canceled.

To process a refund for a Booqable order that has been paid for using iDEAL, Giropay, Bancontact, EPS, Alipay, or P24 you will have to complete the process within your bank account - not your Booqable account.

You're all set!

You have now successfully learned how to charge and refund credit cards from Booqable.

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