Refunding payments in Booqable allows you to issue refunds for payments made through both manual payment registrations and connected payment gateways. Follow the steps below to process refunds efficiently.
Refund a manual payment
If a payment was recorded manually (e.g., cash, bank transfer, cheque), you can issue a refund by following these steps:
View the order.
In the right sidebar, hover over the payment you want to refund.
Click Refund.
Enter the amount you want to refund.
Confirm the refund.
💡 Note: Payments made through Stripe or PayPal cannot be refunded manually in Booqable. These refunds must be processed through the respective payment provider.
Refund a credit card charge
You can refund credit card charges made through Booqable, either partially or in full.
View the order.
Hover over the credit card payment and click Refund.
Enter the amount you want to refund.
Click Refund to confirm.
💡 Note: Refund requests are submitted to the customer’s bank immediately. Depending on the bank, the refund may take 5-10 business days to appear as a credit.
Refund Payments from Other Payment Methods
If a payment was made through iDEAL, Giropay, Bancontact, EPS, Alipay, or P24, you will need to process the refund directly within your bank account rather than through Booqable.
💡 Note: Payments made through Stripe or PayPal cannot be deleted in Booqable.