If your user account has permission to access account and billing, you can cancel your account from your Booqable admin.
How it works
For security reasons, you can't cancel your account by contacting support directly.
You need to log in to an employee account that's eligible to access the Account and Billing section, and cancel your account from there.
Steps to take before cancelling your account
If you wish to cancel your Booqable account for whatever reason, we suggest to undertake the following steps to prevent any issues or misunderstandings after cancellation.
1. Make sure to review and understand the terms of service before you cancel your account.
2. To prevent charges after you cancel your account, make sure that you pay any outstanding invoices that you might have.
3. Make a copy of any vital information you want to keep.
4. Disconnect any third-party payment providers you connected like Stripe or Paypal from Settings > Payment providers.
5. If you've set up a custom domain for your online store, remove it from Settings > Checkout > Custom domain.
6. Disable your online store from Settings > Online reservations.
Cancel your account
You can cancel your account at any time. After you cancel your account, you'll have access to your Booqable admin until the end of your current billing period (renewal date).
1. Log in to your Booqable account with an employee account that has permission to access the Account and billing settings.
2. Head over to Settings > Account and billing and scroll down to the Account status section.
3. Click Cancel account.
4. Confirm you wish to cancel your account.
💡Note: To prevent additional charges, make sure you cancel your account at least seven (7) days before the renewal date if you're on a monthly plan, or at least thirty (30) days before the renewal date if you're on an annual plan.
Trial account expiry
If you haven't selected a plan yet, your free trial will expire automatically, and you don't need to do anything. Your account is closed at the end of the trial period, and you won't get charged.
If you would like to delete your trial account permanently from the system, please reach out to support at [email protected]