If your user account has permission to access account and billing, you can pause or cancel your account from your Booqable admin.
Before you do either of these actions, why not reach out to customer support first to check if this is the right choice? We may be able to help you understand a helpful tool, fix any feature's that are not working, or guide you on how to best use your Booqable account.
If you still wish to pause or cancel your account, follow the guide below.
How it works
For security reasons, you can't pause or cancel your account by contacting support directly.
You need to log in to an employee account that's eligible to access the Account and Billing section, and pause or cancel your account from there.
1. Pause your account
If your business is seasonal, or you're not yet ready to launch your business, you can pause your subscription at a reduced price of $10/month. We save your data for when you decide to reactivate your account.
💡Tip: While your account is on hold, your customers can still place reservations through your online store. If you don't want to accept online reservations while your account is on hold, you can deactivate your online store or enable away mode.
2. Put your account on hold
Log in to your Booqable account with an employee account that has the permission to access the Account and billing settings.
Head over to Settings > Account and billing and scroll down to the Account status section.
Click Put account on hold.
Confirm you want to put your account on hold.
You can reopen your account at any time by logging in and choosing a new plan.
3. Steps to take before cancelling your account
If you wish to cancel your Booqable account for whatever reason, we suggest to undertake the following steps to prevent any issues or misunderstandings after cancellation.
1. Make sure to review and understand the terms of service before you cancel your account.
2. To prevent charges after you cancel your account, make sure that you pay any outstanding invoices that you might have.
3. Make a copy of any vital information you want to keep.
4. Disconnect any third-party payment providers you connected like Stripe or Paypal from Settings > Payment providers.
5. If you've set up a custom domain for your online store, remove it from Settings > Checkout > Custom domain.
6. Disable your online store from Settings > Online reservations.
4. Cancel your account
You can cancel your account at any time. After you cancel your account, you'll have access to your Booqable admin until the end of your current billing period (renewal date).
1. Log in to your Booqable account with an employee account that has permission to access the Account and billing settings.
2. Head over to Settings > Account and billing and scroll down to the Account status section.
3. Click Cancel account.
4. Confirm you wish to cancel your account.
💡Note: To prevent additional charges, make sure you cancel your account at least seven (7) days before the renewal date if you're on a monthly plan, or at least thirty (30) days before the renewal date if you're on an annual plan.
5. Trial account expiry
If you haven't selected a plan yet, your free trial will expire automatically, and you don't need to do anything. Your account is closed at the end of the trial period, and you won't get charged.
1. If you would like to delete your trial account permanently from the system, please reach out to support at [email protected]
You're all set!
You have now successfully learned how to pause or cancel your account in Booqable.