Two-factor authentication (2FA) is a security feature that helps protect your account in addition to your password.

Note: This feature is being gradually rolled out to all users across the platform.
If you want to use this feature but it's not available in your account, please send us a message.

In this article:

  1. How 2FA works

  2. Enable 2FA using an authenticator app

  3. Enable 2FA using an SMS text message

  4. Access a locked-out account using backup codes

  5. How to disable or reset 2FA

  6. Enforcing 2FA for employee accounts

How 2FA works

  • You'll need access to your mobile phone or tablet when signing in to Booqable.

  • You'll need to enter your password and a verification code each time you sign in.

  • You can choose to get your verification code from an authentication app or a text message.

Enable 2FA using an authenticator app

  1. Download an authenticator app like Google Authenticator for your iPhone or Android Phone.

  2. In Booqable, go to your User account settings, scroll down to Two-factor authentication and click Enable.


  3. Scan the QR code using your authenticator app.

  4. Enter the 6-digit code that's generated by the app and click Continue.


  5. Important: Copy the backup codes and store them somewhere safe. You will need these to access your account when you can't use the authenticator app.


  6. Click Continue to finish setting up 2FA.

Enable 2FA using an SMS text message

  1. In Booqable, go to your User account settings.

  2. Scroll down to Two-factor authentication and click Enable.

  3. Click Set up using an SMS text message.

  4. Enter your phone number and click Continue.

  5. Enter the 6-digit code that's you receive and click Continue.

  6. Important: Copy the backup codes and store them somewhere safe. You will need these to access your account when you lose or can't use your phone.

  7. Click Continue to finish setting up 2FA.

Access a locked-out account using backup codes

If you've lost or don't have access to your phone, you can enter an unused backup code (that's generated during setup) to regain access to your account.

Instead of the code that's generated by your authenticator app or sent by SMS, fill in one of your single-use backup codes.

Important to know:

  • Once you use a backup code to sign in, that code becomes inactive.

  • You can get a new set of 5 backup codes whenever you want by resetting 2FA. When you reset 2FA, the old codes automatically become inactive.

Tip: If you think somebody stole your backup codes, or you start to run low on codes, reset 2FA to generate a new batch of codes (instructions below).

How to disable or reset 2FA

You can reset two-factor authentication if you:

  • Want to use a new device to authenticate

  • Want to change the verification method

  • Need to generate new backup codes.

Note: If your organization enforces two-factor authentication for user accounts, you won't see the Disable button; you can only reset 2FA.

  1. In Booqable, go to your User account settings.

  2. Scroll down to Two-factor authentication and click Disable.

  3. Fill out your login credentials to continue.

  4. Optionally, follow the steps to enable 2FA.

Enforcing 2FA for all users

An account admin can require two-factor authentication for all users.

Before enforcing two-factor authentication, it's a good idea to communicate your company's plans to your employees, including:

  • What is two-factor authentication, and why is your company using it.

  • How to set up two-factor authentication (make sure to mention the backup codes).

  • Whether two-factor authentication is optional or required (and by which date).

To enforce 2FA for all users:

  1. Go to Settings > Security.

  2. Enable Force two factor authentication

The next time your employees sign in to their Booqable account, they need to go through the steps to set up their authentication method.

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