While our product team continues to work towards launching our own dedicated deliveries feature; you can follow the article below to learn how to use Booqable's existing tools to charge for deliveries, capture the customer’s delivery address in the online checkout, and more.
How it works
1. How to charge for deliveries
The way you charge your customers a delivery fee through Booqable is by simply adding it into your inventory as a service item. For the customer, a service product will only appear on your online store’s shopping cart as an optional add-on to their order.
For manual orders, you and your team can view and select a service item from the product selection search bar to add to the order total cost.
For online bookings, Service items are optional for the customer to toggle on and off their order, and appear on the online checkout under the order summary.
If you have different delivery fee options, you can create as many service items as you like for your customers to make a selection from, on your online shopping cart.
1. Login to your Booqable account and click the Products button from the left-hand side menu bar. In this screen, click the Add product button.
2. After naming your service item, make sure to press the Service option when selecting the product type. This makes sure this item only appears on your shopping cart as a non-physical add-on service option. You can modify your pricing in the next screen.
3. On the pricing panel of your new service item, you can choose your pricing method. For a one-time fee, regardless of the duration of the customer's reservation, most Booqable users choose to charge a Fixed price.
💡Note: You can also choose to alter this price based on the day of the week or date of the year by creating an Advanced pricing rule, as seen in the image above. Click the Manage pricing rulesets button on the right-hand side of this feature block to create one to apply to your delivery fee, and checkout our tutorial on pricing rulesets for instructions.
2. Separate delivery orders from pickup orders
In order to categorize your delivery orders separately to your pickup orders, you can use Tags. You can easily add a tag to an order as they come in from the online store, and are searchable on the Orders page in your Booqable account.
1. When the order appears in your Booqable account, add a tag with the method (delivery/shipping) on the right hand side of the individual reservation’s page.
2. Back in your orders screen, you can search the title of your tag in the product search bar, set the date as today in the right hand side date filter, and view all your delivery orders at the start of each working day.
3. From here, you can select multiple or all orders, click the actions button on the top orders panel, and select the ‘Download packing slips in bulk’ option from the drop down menu.
This allows you to download and print all the packing slips you may need for your delivery drivers daily schedule.
3. Create a custom checkout field
In the online checkout, you can edit and add to the fields that the customer will enter in their delivery address, by creating a custom checkout field. You can use this to ask your customer for both their delivery address, and delivery instructions, and for any other information that might be important for you to know.
1. In Settings, click Custom fields, and Order information.
2. Click Add new order field and fill in the data; making sure to choose the right data type for the customer to fill in their information, as well as which documents you wish this information to be displayed on.
3. Once saved; go to Settings, scroll down to Online Reservations, click Checkout, and Checkout fields.
4. Click New checkout field, and name your newly created custom checkout field from the drop-down menu.
This checkout field will now appear in both your manual orders page for your team to fill out, and your online checkout for your customers to fill out.
4. Personalize your language to only accept deliveries
If you want to change the terminology of your online store, for example from 'picked-up' to 'delivered on', you can change the text that appears on your online store in Booqable's translations page.
This is optional and best suited to businesses who only deliver their items, and do not accept in-store pickup.
In your Booqable account, click on Settings > Translations.
In the top panel, you will want to browse through the Cart, Checkout, and Online Reservations panels of this page to find each occurrence of the word or phrase you wish to change (such as changing ‘picked up’ to ‘delivered’).
5. Download Booqable's mobile app
You can now process pickups/deliveries and returns from the Booqable Mobile App when on the road. This allows the delivery drivers to operate more efficiently and reduces the preparation time required for orders before delivery.
Download the IOS Booqable app (download in the App Store), or the Android Booqable app (download from the Play Store), and learn how to use the Booqable mobile app.
You’re all set!
You can now efficiently manage deliveries using a range of helpful tools, straight from your Booqable account.