This glossary is a great place to get familiar with Booqable's key features and the terminology used in the app and our Help Center.

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The number of items that can be rented out in any given rental period.
Whether a product is available depends on the total inventory count, the number of reserved items, and (optionally) padding time.



Barcodes are used to add products to a rental order quickly, and to prevent human error when customers pick up or return rental items.

Read more: Barcodes


A tracking method for products where you don't distinguish individual stock items.
If you rent out cutlery, for example, you would not assign each fork a number and specify which exact forks a customer rents. Bulk is the opposite of individually trackable items, where you want to know who rented which specific stock item.

Read more: Managing products

Bulk operations

Bulk operations let you select multiple orders, customers, or products, and update one or more of their properties simultaneously.

Read more: Bulk operations



A visual representation of your product's availability. The calendar shows the availability of your products for any date range, as well as any reserved, picked up, or returned rental orders they're on.

You can subscribe to the calendar feed to add your rental orders to dozens of desktop, mobile, and web calendar applications. 

Read more: Calendar integration


The page in your online store where customers complete and (optionally) pay for their rental orders.

Read more: Custom checkout fields


A cluster is a group of locations that share their inventory (and availability). Stock can move between locations within the same cluster, meaning they can be picked up at one location and returned to another.

Read more: Locations and clusters


Your rental business, no matter if you rent out products to customers, other companies, or use Booqable to lend out items internally. 


A (draft) order that is saved in Booqable so you (and your team) can view it, but the items on the order are not reserved yet.  


Items that are not expected to be returned after a rental. For example, you may include a bottle of water with a bike rental, confetti for a wedding, or gaffer tape with a camera rental. The inventory for consumables isn't tracked, and they cannot be marked as picked up or returned.


A document that customers can sign, agreeing to your terms, a rental period, and the items on an order.

Read more: Quotes and contracts

Coupon code

Coupon codes allow you to give a discount on rental orders (a percentage or a monetary amount). Coupons can be redeemed online during checkout, or applied to an order in Booqable. 

Read more: Coupon codes

Credit card charge

Completing a card transaction involves two steps: 1) authorizing the payment and 2) settling the transaction. In the authorization process, funds aren't transferred from the cardholder to the merchant. When performing a credit card charge in Booqable, both steps are carried out in one go.

Read more: Charging and refunding credit cards

Credit card hold

Also known as card authorizations or pre-authorizations (pre-auths), a hold temporarily decreases the consumer's available credit limit, in anticipation of completing the transaction. The funds are guaranteed by the card issuer and the amount held on the customer's card for up to seven days. If the charge is not captured within this time, the authorization is canceled and funds released. 

Credit card holds can save you money by preventing the need to issue refunds, which is especially useful for use with damage deposits.  

Read more: Authorizing and capturing credit card holds

Custom CSS

Use custom CSS to customize the appearance of your documents. It allows you to add your own CSS styles, overriding the default styling of your documents.

Read more: Custom CSS

Custom field

Custom fields let you store and collect additional information about orders, customers, and products. You can create a field for a birthday, delivery location, or anything else that's important to your company and your workflow. Information can be captured from the checkout of your online store, can be displayed on documents, used in email templates, and is included in exports.

Read more: Custom fields

Custom line

Add custom lines to orders for anything that's not part of your inventory. You can add custom fields for set-up costs, replacements, or other one-off items that you don't track within Booqable.


A customer can be a company, a person (a consumer,  student, or an employee in your company) to whom you rent out your products.

Read more: Managing customers

Customer account

By default, Booqable creates a new customer for every online order. Customers can create an account and log in during checkout. This applies customer settings (like taxes and discounts) and prevents duplicate customers.

Read more: Customer accounts


Damage deposit

A damage deposit (also called a security deposit, bond, or simply deposit) is an amount of money that's paid in relation to a rental item to ensure it is returned in good condition. Damage deposits are intended to be returned after a rental order.

Read more: Damage deposits

Default order times

The times of day that are applied to new rental orders by default, both in Booqable and your online store.


Customer-facing documents like quotes, invoices, and contracts.
Documents are generated off the contents of an order and can be printed, downloaded as PDF, or emailed to customers.  

Read more: Document settings

Down payment / partial payment

Partial payment for an order. For example, you may charge 50% of the order amount from the checkout of your online store, and the remainder when customers come to pick up their rental order.

Read more: Payments in checkout


Email template

A starting point for email messages. Templates can populate with order information automatically, saving you time spent on creating similar messages over and over again.

Read more: Email templates

Expected stock

Stock in your inventory that will become available after a certain date.
Useful for purchase orders, for example.
Expected stock becomes regular stock after the "available from" date.


Downloadable CSV or Excel files of your orders, documents, customers, and products.
Exports can be used to create custom reporting, for example.


Facebook Pixel

Facebook pixel tracks activity in your online store, helping you understand and target (potential) customers for ads.

Read more: Tracking


Google Analytics

With Google Analytics, you can track visitors, sessions, and other behavior in your Online store.

Read more: Tracking


Hosted store

Your Booqable account comes with an online rental store, where customers can view your catalog and place rental orders 24/7.



Identifiers are used to tell individual (trackable) stock items apart. Useful to keep track of which exact items are rented out.

Read more: Manage the inventory of trackable products


The total stock you have for a product. A product's inventory can be tracked individually or in bulk.

Read more: Managing products


Invoices are documents listing order details and the sum due. Like other documents, invoices are populated automatically based on an order's contents.

Read more: Invoices



A location is a place (like a store) where customers pick up and return orders or a warehouse that only stocks inventory.

Read more: Locations and clusters



The order status "Mixed" is displayed when products on an order have multiple statuses.

For example, some items on the order are picked up, and others are returned.



A note is a short message for yourself or your team. You can leave notes at various places throughout Booqable (like orders, customers, products, or individual stock items). 


Online reservations

Online reservations are rentals that are coming in from the web (either your website or the Booqable-hosted store).

Read more: Online reservations


Orders that are picked up or returned later than expected show up in the overdue tab on the Orders page.


Packing slip

Packing slips are documents that list all items that are on an order. They can be used internally (when preparing an order for a rental, for example), or handed out to customers.

Padding time

Apply padding time to a product to make it temporarily unavailable before or after rental orders.
Padding time ensures you have time between rentals, so you can perform maintenance on a bike or charge a camera's batteries, for example.


You can accept online payments for orders and invoices by connecting to a payment provider, or manually register any payment made outside of Booqable.

Read more: Registering payments

Payment provider

Connect to payment providers to accept a variety of payment methods (like credit cards or bank-based payments such as iDEAL).

Read more: Payment providers

Picked up 

A status for orders and a product's inventory, indicating that the items are out with your customer.

Read more: Pickups and returns

Pricing structure

Price products using a structure (for example, $50 for the first day, and $25 for each extra day).

Read more: Pricing structures


Products are the rental items, services, and consumables in your Booqable account.

Read more: Products 


QR code

A barcode type that can be assigned to products, stock items, and customers.
Booqable generates a QR code for every order, it's displayed on packing slips and can be added to email templates.

Read more: Barcodes


A document that's generated from an order, giving the estimated cost for a particular rental order.

Read more: Quotes and contracts


Rental item

A type of product that's expected to be returned after a rental period ends.
Inventory levels for rental items are tracked, and Booqable calculates their availability for any given rental period.

Rental period

The period between the instant an order is expected to be picked up, and the moment it's scheduled to be returned. When you reserve an order, items are unavailable for other orders during this period.

Read more: Creating rental orders


See how your products are performing (the times they're rented out, and the turnover they generated in any given period).

Read more: Reports


A status for orders and a product's inventory. Reserved items are booked for a particular order and are unavailable for other orders during the same period.


A status for orders and a product's inventory, indicating that your customer returned the items to you. Items that are returned early are available for other orders, even if the rental period has not elapsed yet.

Read more: Pickups and returns



Any services that you may offer with your rentals. For example, you may offer set up costs when renting out tents. In your online store, services are added as a toggle switch in your shopping cart.
The inventory for services is not tracked, and services cannot be marked as picked up or returned. 


A situation in which you do not have sufficient stock available for a given rental period. 

By default, Booqable prevents shortages, but you can allow shortages on a per-product basis. 

Read more: Shortages

Shortage limit

A product’s shortage limit defines the maximum shortage allowed to reserve it on an order.

For example, a shortage limit of 2 lets you reserve 2 items more than you have available.

Read more: Shortages

SKU (Stock keeping unit)

SKU numbers help you to organize, find, and identify your products.

SKUs often acts like an abbreviation of the product details. For example, a red mountain bike with 26" tires could have the SKU number "MB-R-26".

Stock items

The individual items from the inventory of a product. Stock items have an identifier, used to (you guessed it) identify them.

To keep track of individual stock items, choose "Track individual items" when creating a new product.

Read more: Manage the inventory of trackable products

SCA (Strong Customer Authentication)

SCA is a requirement aiming at reducing fraud and providing more security for online payments.

Read more: Strong Customer Authentication



Tags are used to organize and identify products, customers, or orders by specific keywords.

For example, you may supply a mountain bike with the tags bike, mountain bike, and outdoor. That way, it will show up when you search for all your outdoor equipment, all bikes, or just all mountain bikes. 

You can also use tags to render lists of specific products in your online store.

Read more: Categorize your items using tags

Tax profile

Booqable lets you create tax profiles for products and customers. Once you created a tax profile, you can apply it to multiple products or customers. 

Read more: Setting up taxes

Template pricing structure

A template pricing structure is a reusable pricing structure that you can apply to multiple products. Template pricing structures use a multiplier to calculate the final price.
For example, you may charge the full price for the first day and half the price for each extra day.

  • 1 day: 1 x (price)

  • Each extra day: 0,5 x (price)

Read more: Template pricing structures

Temporary stock

Stock in your inventory that will not be available to rent after a certain date.
Useful for items you sub-rent, for example.
Temporary stock is not automatically removed from your inventory at the "until" date, but won't be available for rental orders after that period.


A tracking method for products where you keep track of individual stock items.

Use case: if you rent out cameras, for example, you'll want to give each camera an identifier (like a number). In case a camera is returned damaged, you'll know who rented that exact camera from you.

Read more: Managing products


Start tracking events in your online store to measure performance and collect audience data through Google Analytics and Facebook Pixel.

Read more: Tracking


When you have multiple locations that share inventory in a cluster, Booqable may generate transfers when items are needed at a different location.

Read more: Manage inventory in multiple locations



Create variations when a product comes in multiple variants, like colors of sizes. Each product variation has its own inventory count. 

Read more: Variations

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