This glossary is a great place to get familiar with Booqable's key features and the terminology used in the app and our Help Center.

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z

A

Availability

The number of items that can be rented out in any given rental period.
Whether a product is available depends on the total inventory count, the number of reserved items, and (optionally) padding time.

B

Barcode

Barcodes are used to add products to a rental order quickly, and to prevent human error when customers pick up or return rental items.

Read more: Barcodes

Bulk

A tracking method for products where you don't distinguish individual stock items.
If you rent out cutlery, for example, you would not assign each fork a number and specify which exact forks a customer rents. Bulk is the opposite of individually trackable items, where you want to know who rented which specific stock item.

Read more: Managing products

C

Calendar

A visual representation of your product's availability. The calendar shows the availability of your products for any date range, as well as any reserved, picked up, or returned rental orders they're on.

You can subscribe to the calendar feed to add your rental orders to dozens of desktop, mobile, and web calendar applications. 

Read more: Calendar integration

Checkout

The page in your online store where customers complete and (optionally) pay for their rental orders.

Read more: Custom checkout fields

Company

Your rental business, no matter if you rent out products to customers, other companies, or use Booqable to lend out items internally. 

Concept

A (draft) order that is saved in Booqable so you (and your team) can view it, but the items on the order are not reserved yet.  

Read more: Order statuses

Consumable

Items that are not expected to be returned after a rental. For example, you may include a bottle of water with a bike rental, confetti for a wedding, or gaffer tape with a camera rental. The inventory for consumables isn't tracked, and they cannot be marked as picked up or returned.

Contract

A document that customers can sign, agreeing to your terms, a rental period, and the items on an order.

Read more: Quotes and contracts

Coupon code

Coupon codes allow you to give a discount on rental orders (a percentage or a monetary amount). Coupons can be redeemed online during checkout, or applied to an order in Booqable. 

Read more: Coupon codes

Credit card charge

Completing a card transaction involves two steps: 1) authorizing the payment and 2) settling the transaction. In the authorization process, funds aren't transferred from the cardholder to the merchant. When performing a credit card charge in Booqable, both steps are carried out in one go.

Read more: Charging and refunding credit cards

Credit card hold

Also known as card authorizations or pre-authorizations (pre-auths), a hold temporarily decreases the consumer's available credit limit, in anticipation of completing the transaction. The funds are guaranteed by the card issuer and the amount held on the customer's card for up to seven days. If the charge is not captured within this time, the authorization is canceled and funds released. 

Credit card holds can save you money by preventing the need to issue refunds, which is especially useful for use with damage deposits.  

Read more: Authorizing and capturing credit card holds

Custom CSS

Use custom CSS to customize the appearance of your documents. It allows you to add your own CSS styles, overriding the default styling of your documents.

Read more: Custom CSS

Custom field

Custom fields let you store and collect additional information about orders, customers, and products. You can create a field for a birthday, delivery location, or anything else that's important to your company and your workflow. Information can be captured in the checkout of your online store and is included in exports.

Read more: Custom fields

Custom line

Add a custom line to an order for anything that's not part of your inventory. You can add custom fields for set-up costs, replacements, or other one-off items that you don't track within Booqable.

Customer

A customer can be a company, a person (a consumer,  student, or an employee in your company) to whom you rent out your products.

Read more: Managing customers

D

Damage deposit

A damage deposit (also called security deposit, bond, or simply deposit) is an amount of money that's paid in relation to a rented item to ensure it is returned in good condition. Damage deposits are intended to be returned after a rental order.

Read more: Damage deposits

Default order times

The times of day that are applied to new rental orders by default, both in Booqable and your online store.

Document

Customer-facing documents like quotes, invoices, and contracts.
Documents are generated off the contents of an order and can be printed, downloaded as PDF, or emailed to customers.  

Read more: Document settings

Down payment / partial payment

Partial payment for an order. For example, you may charge 50% of the order amount from the checkout of your online store, and the remainder when customers come to pick up their rental order.

Read more: Payments in checkout

E

Email template

A starting point for email messages. Templates can populate with order information automatically, saving you time spent on creating similar messages over and over again.

Read more: Email templates

Exports

Downloadable CSV or Excel files of your orders, documents, customers, and products.
Exports can be used to create custom reporting, for example.

H

Hosted store

Your Booqable account comes with an online rental store, where customers can view your catalog and place rental orders 24/7.

I

Identifier

Identifiers are used to tell individual (trackable) stock items apart. Useful to keep track of which exact items are rented out.

Read more: Manage the inventory of trackable products

Inventory

The total stock you have for a product. A product's inventory can be tracked individually or in bulk.

Read more: Managing products

Invoice

Invoices are documents listing order details and the sum due. Like other documents, invoices are populated automatically based on an order's contents.

Read more: Invoices

N

Note

A note is a short message for yourself or your team. You can leave notes at various places throughout Booqable (like orders, customers, products, or individual stock items). 

O

Online reservations

Online reservations are rentals that are coming in from the web (either your website or the Booqable-hosted store).

Read more: Online reservations

Overdue

Orders that are picked up or returned later than expected show up in the overdue tab on the Orders page.

P

Packing slip

Packing slips are documents that list all items that are on an order. They can be used internally (when preparing an order for a rental, for example), or handed out to customers.

Padding time

Apply padding time to a product to make it temporarily unavailable before or after rental orders.
Padding time ensures you have time between rentals, so you can perform maintenance on a bike or charge a camera's batteries, for example.

Payment

You can accept online payments for orders and invoices by connecting to a payment provider, or manually register any payment made outside of Booqable.

Read more: Registering payments

Payment provider

Connect to payment providers to accept a variety of payment methods (like credit cards or bank-based payments such as iDEAL).

Read more: Payment providers

Picked up 

A status for orders and a product's inventory, indicating that the items are out with your customer.

Read more: Pickups and returns

Pricing structure

Price products using a structure (for example, $50 for the first day, and $25 for each extra day).

Read more: Pricing structures

Product

Products are the rental items, services, and consumables in your Booqable account.

Read more: Products 

Q

Quote

A document that's generated from an order, giving the estimated cost for a particular rental order.

Read more: Quotes and contracts

R

Rental item

A type of product that's expected to be returned after a rental period ends.
Inventory levels for rental items are tracked, and Booqable calculates its availability for any given rental period.

Rental period

The period between the instant an order is expected to be picked up, and the moment it's scheduled to be returned. When you reserve an order, items are unavailable for other orders during this period.

Read more: Creating rental orders

Report

See how your products are performing (the times they're rented out, and the turnover they generated in any given period).

Read more: Reports

Reserved

A status for orders and a product's inventory. Reserved items are booked for a particular order and are unavailable for other orders during the same period.

Read more: Order statusses

Returned

A status for orders and a product's inventory, indicating that your customer returned the items to you. Items that are returned early are available for other orders, even if the rental period has not elapsed yet.

Read more: Pickups and returns

S

Service

Any services that you may offer with your rentals. For example, you may offer set up costs when renting out tents. In your online store, services are added as a toggle switch in your shopping cart.
The inventory for services is not tracked, and services cannot be marked as picked up or returned. 

SKU (Stock keeping unit)

SKU numbers help you to organize, find, and identify your products.

Every variation of a product should have its own unique SKU, acting like an abbreviation of the product details. For example, a red mountain bike with 26" tires could have the SKU number "MB-R-26".

Stock items

The individual items from the inventory of a product. Stock items have an identifier, used to (you guessed it) identify them.

To keep track of individual stock items, choose "Track individual items" when creating a new product.

Read more: Manage the inventory of trackable products

SCA (Strong Customer Authentication)

SCA is a requirement aiming at reducing fraud and providing more security for online payments.

Read more: Strong Customer Authentication

T

Tags

Tags are used to organize and identify products, customers, or orders by specific keywords.

For example, you may supply a mountain bike with the tags bike, mountain bike, and outdoor. That way, it will show up when you search for all your outdoor equipment, all bikes, or just all mountain bikes. 

You can also use tags to render lists of specific products in your online store.

Read more: Categorize your items using tags

Tax profile

Booqable lets you create tax profiles for products and customers. Once you created a tax profile, you can apply it to multiple products or customers. 

Read more: Setting up taxes

Template pricing structure

A template pricing structure is a reusable pricing structure that you can apply to multiple products. Template pricing structures use a multiplier to calculate the final price.
For example, you may charge the full price for the first day and half the price for each extra day.

  • 1 day: 1 x (price)
  • Each extra day: 0,5 x (price)

Read more: Template pricing structures

Trackable

A tracking method for products where you keep track of individual stock items.

Use case: if you rent out cameras, for example, you'll want to give each camera an identifier (like a number). In case a camera is returned damaged, you'll know who rented that exact camera from you.

Read more: Managing products

V

Variations

Create variations when a product comes in multiple variants, like colors of sizes. Each product variation has its own inventory count. 

Read more: Variations

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